This the latest airline incident to gain national attention.United Airlines CEO Oscar Munoz recently testified before Congress and apologized for an incident in which a passenger was forcibly removed from an overbooked flight.
The video, which is eight minutes in length, shows passenger Brian Schear arguing he paid for a seat, while members of the crew try convincing him to give the seat up on a flight Schear claims had been overbooked.
The ultimatum got even more threatening as a woman in the video says, "Which option do you want to take?"
While Delta maintained that the company goal is to work with customers to resolve any potential travel issues, the airline noted that "that did not happen in this case and we apologize".
The incident unfolded last week as the Schear family of Huntington Beach were flying home from Hawaii to Los Angeles.
"This is a federal offense and then you and your wife will be in jail and your kids will be in foster care", a crew member is overheard telling Schear when he first refuses to disembark.
After their discussion, a woman introducing herself as Jenna came to speak to Mr Schear and said that federal regulations forbid the two-year-old child from flying in the auto seat, placed on the plane seat. "He can't sleep unless he's in his auto seat", the father is heard saying.
Delta said it was "sorry for the unfortunate experience" and would compensate the family. The family had put their 2-year-old there in a auto seat. "I paid for the seat".
Delta recommends that parents buy a seat for children under two and put them in an approved child-safety seat in advice on its website.
The FAA's website also "strongly urges" parents to put young children in a safety device in their own seat.
Thereafter, they had been threatened with jail after they had refused to offer their son's seat on a crowded flight.
Along with two of their three kids, the couple was on a Delta Airlines flight taking off on April 23.
He says when he refused, the airline then told him the entire family would have to go.
The family was forced to book a new flight, which cost them $2,000, Refinery29 reported.
It was midnight in Maui and we had to get a hotel and purchase new tickets the following day.
In the video, Mr Schear can be heard talking to a person off-camera - it is not clear whether that person is a Delta employee, a security officer, or somebody else.
In the end, the family was told to disembark the plane and that the airline carrier had no responsibility to help them find accommodation for the evening.
The incident came to light Thursday after the family posted video of the argument online. "You need to do what's right and just leave us alone".