In a statement, a Snapchat spokesman told USA media that "updates as big as this one can take a little getting used to, but we hope the community will enjoy it once they settle in".
This is a big move for Snapchat and just the latest effort to gain more users and keep users engaged.
Snapchat CEO Evan Spiegel doubled-down on the app's major redesign, which sent users into a tizzy when it came out last week. To find your friends' stories, you will have had to swipe left, where they now sit interspersed within your direct messages. Chief Executive Evan Spiegel said on the organisation's full-year earnings call recently that the objective of the redesign was to make the program "simpler and easier to work with, particularly for elderly users".
The Snapchat support Twitter account tweeted that the company was aware of the issue and was working to resolve it but that in the meantime, users should stay logged into their accounts. The Friends page is where your sent and received snapchats from your friends are as well.
The outage comes amid an uproar over a redesigned iOS app, which has users looking for ways to install the previous version. The point, he said, was to make a clearer distinction between Snapchat's private communication features (one-to-one snaps and chats) and the public-facing or "broadcast" aspects of the services (Stories). Even the complaints we're seeing reinforce the philosophy.
The backlash comes as it was revealed earlier this week that Facebook is losing younger users to Snapchat in the United Kingdom, according to research by eMarketer. "As anticipated, it will take time for our community to become used to the changes, but overall, we're satisfied with the first results and will be making the redesign available to our entire community in Q1". In the same way, users will be able to see the total time spent by viewers on a particular post.