Tuesday's training sessions are expected to involve up to 180-thousand employees nationwide.
We're asking you: Instead of a reactionary treatment, do you think anti-bias training should be part of normal job training?
In the training, Starbucks' employees will use a "Team Guidebook" to follow a sequence of videos, including one that features the hip-hop artist Common discussing what he says is a life skill: how to make other people feel welcome.
Starbucks fiends stood perplexed outside their 8,000 coffee stores as employees inside underwent anti-bias training for just roughly four hours. They were waiting for a friend to show up, who did as they were taken out in handcuffs for doing nothing. They were arrested for trespassing.
But some customers said the conversation is too little, too late.
The incident has prompted us to reflect more deeply on all forms of bias, the role of our stores in communities and our responsibility to ensure that nothing like this happens again at Starbucks.
"We determined that insufficient support and training, a company policy that defined customers as paying patrons - versus anyone who enters a store - and bias led to the decision to call the police", he said. I don't want them to believe that [Starbucks is] the only offender out there. City officials also promised to set up a scheme for young entrepreneurs.
Up to 180,000 employees at Starbucks locations and headquarters were trained from a "tool kit" hoping to 'focus on understanding prejudice and the history of public accommodations in the United States'. According to documents the company sent to workers, employees should also think carefully when dealing with disruptive customers. In the future, training will address "all aspects of bias and experience".
- Millions of customers turn to Starbucks every week to satisfy their coffee craving.
"We still aspire to be a place where everyone feels welcome", Starbucks chairman Howard Schultz said in a statement Tuesday. "How far can they change that after one afternoon of training", asked Marzia George, who is visiting San Francisco from London and says news about the Philly arrests made its way across the pond.
"We don't view it as an expense - we view it as an investment in our people and the long-term culture and values of Starbucks", he told reporters in NY. "After May 29, we will make the curriculum available to the public and share it with the regions as well as our licensed and business partners".